Support Center
We're here to help you with any questions or issues you may have
At NN Games, we're committed to providing exceptional customer support to ensure you have the best possible gaming experience. Our dedicated support team is available 24/7 to assist you with any questions, technical issues, or concerns you may have.
How to Contact Us
Email Support
Send us an email and we'll respond within 2 hours during business hours.
[email protected]
Live Chat
Get instant help through our live chat feature available 24/7.
Common Support Topics
Account Issues
- Password reset
- Account recovery
- Profile updates
- Account security
Technical Support
- Login problems
- Game performance
- Browser compatibility
- Mobile app issues
Payment & Billing
- Payment processing
- Refund requests
- Subscription management
- Billing inquiries
Game Support
- Game installation
- Gameplay issues
- Progress recovery
- Feature requests
Frequently Asked Questions
How do I reset my password?
Click on "Forgot Password" on the login page, enter your email address, and follow the instructions sent to your email. If you don't receive the email, check your spam folder or contact our support team.
What should I do if a game isn't loading?
Try refreshing your browser, clearing your cache, or checking your internet connection. If the problem persists, contact our technical support team with details about the issue.
How can I update my account information?
Log into your account, go to "Account Settings," and update the information you need to change. Remember to save your changes before leaving the page.
What payment methods do you accept?
We accept major credit cards, debit cards, and various digital payment methods. All transactions are processed securely through our payment partners.
How long does it take to process refunds?
Refund processing typically takes 3-5 business days, depending on your payment method. You'll receive a confirmation email once the refund is processed.
Response Times
Email Support
2 hours during business hours
12 hours outside business hours
Live Chat
Immediate response
Available 24/7
Complex Issues
24-48 hours for detailed investigation
Regular updates provided
Before Contacting Support
To help us assist you more effectively, please have the following information ready:
- Your account username or email address
- Description of the issue you're experiencing
- Steps you've already tried to resolve the issue
- Browser and device information (if applicable)
- Any error messages you've received